Customers groan as GTBank’s mobile platform grapples with technical issues!

Something is definitely wrong with Guaranty Trust Bank, and the management of the once-favoured and well-patronized commercial bank had better buckled up in order to avert the imminent fallout of the dangerous situation. For some time now, many customers of the GTBank have been complaining bitterly over a myriad of problems facing the bank, some of which include the closure of some of the banking channels, problems of multiple crediting and debiting etc. especially its much-touted *737# mobile service, where customers can recharge phones, buy data, transfer fund on GTBank account and other banks and also check account balance. The situation is increasingly becoming so embarrassing to many of its customers that some of them, who have had an unpleasant experience of these shoddy and uncomplimentary services, have started voicing out their anger and disappointment at GTBank’s sudden let-down in their much-advertised services and products, despite the humongous amount the bank is claiming to have pumped into giving it an edge over its counterparts in the ever evolving and hi-tech banking sector, which is replete with keen competition. Thus, in the wake of these several anomalies and short comings on the part of the once high-lying and prompt/efficient delivery bank, many of its valued customers across the country and even beyond, have been complaining bitterly, venting their spleen, and voicing out vehemently, even as some have already dumped the bank for better and more preferable ones, while some are only waiting in the wings to follow suit, if the unwholesome situation remains the same. Below are some of the reactions of these customers as posted on several platforms of the social media. The reactions came in torrents, most of which were very uncomplimentary and unsavory to the once well-patronized and frontline second generation bank. Hear them: Handsomecole: ’I long left GTbank, it has over the years become useless in its service delivery’. Passyhansome : ‘GTbank! Do people still patronize them? The bank can frustrate for Africa.’ Andrewkingg : ’Had same issue too!! Fear grip me ohh!! I had to check my mobile app to confirm my money were intact! But GTbank still remains the best bank, I am sure they will fix these issues.’ Oga na First Bank and Diamond Bank be my best oo... Am just using GTbank becos it's my first account I opened. Sincerely, GTbank has lost what made it attractive. They seem to have more customers than they can manage. - Quiverfull Mygeez : ’GTbank has never failed me!! with *737# am good to go!! My personal opinion. Have bin banking with GTBank for over 10yrs’ Allezy 13 has nice words. All banks have their occasional hitches, so I can’t see what the big deal is here. GTB still has one of the best online services! FACT!!.NB: I don’t work for, or in any way affiliated to them. Just that I recognize good service. A GTBank anonymous customer defended it without any bias though. But in a spirited bid to allay the fears of the customers, the bank had on many occasions sent messages to all its customers, notifying them of a planned maintenance duty for many of the times such complaints are made. However, days after the completion of the said maintenance, customers' complaints remain unabated on the bank's social media platforms, with many of the customers still lamenting poor services. What is now baffling GTBank’s customers, and industry watchers alike, is the huge resources that was spent on the technical apps of the the bank’s online business platforms especially the mobile *737# mobile service by the bank. When the platform messes up, those who defend the bank easily get the alibi that efficiency of the service is also subject to phone network.