Pan-African financial institution, United Bank for Africa (UBA), has today, changed the face of e-banking with the introduction of Leo, the UBA Chat Banker who enables customers make use of their social media accounts to carry out key banking transactions.
At the official launch of Leo, UBA’s Chat Banker, which took place in Lagos on Thursday,
customers
of the bank were given a step by step demonstration on the novel way of
delivering lifestyle and quality banking through the Facebook
Messenger chat platform.
This
is the first time that a financial institution in Africa has come up
with this manner
of solution to simplify the way customers transact. Something that has
become necessary in today’s fast-paced world with demands for
quick-time transactions and response.
With
the launch of the Chat Banking, customers will be able to open new
accounts, receive instant
transaction notifications, check their balances on the go, transfer
funds and airtime top up. They will also be able to confirm cheques, pay
bills apply for loans, freeze accounts, request for mini statements,
amongst other things.
At
the occasion, the Group Managing Director, UBA, Mr. Kennedy Uzoka, said
that the launch
of Leo is part of initiatives aimed at putting the bank’s customers
first with UBA continuously developing strategies aimed at easing
transactions for the bank’s numerous users, while ensuring utmost safety
of their transactions.
Mr.
Uzoka said, “The formulation of this product, is consistent with the
bank’s customer 1st
philosophy, where we are doing things not the way we like, but focusing
on what the customers want, where they want it, and in the exact
platform they want it.’
“At
UBA, we have been working with technology giants that have the global
capacity to ensure
not only seamless but also effortless banking for millions of our
customers across Africa. We at UBA, have collaborated with Facebook to
come up with this innovation that is capable of revolutionising the way
banking is done in Africa,” he said. Uzoka noted
that Leo will in the nearest future, show up on other social platforms
and added that all it takes to enjoy the services is simply to have a
Facebook account.
As
he unveiled the character of Leo, Uzoka stated: “Leo being an
intelligent personality will
give you feedback instantaneously as you transact your business on the
platform. A solution that is from the customer’s standpoint and is easy
to use by anyone’
Also
speaking at the launch of Leo, the Group Head of Online Banking at UBA,
Mr. Austine Abolusoro,
who conducted a step by step demonstration on the working of Leo,
reitirated that Leo is not just a chat machine, but an artificial
intelligence personality meant to address any type of banking concerns
raised by customers.
“Leo
is ready and waiting to help with most transactions and to deliver any
form of banking
services. Leo is operating a lifestyle banking platform on facebook
messenger to assist with your transactions while chatting with your
friends and business partners. The security with this platform is that
for every transaction, an OTP (One Time Password)
is generated to the phone number that is registered on your account.”
He explained that with Leo your banking needs become easy and simple. As simple as chatting.
UBA
was incorporated in Nigeria as a limited liability company after taking
over the assets of the British and French Bank Limited who had been
operating in Nigeria since
1949. The United Bank for Africa (UBA) Plc merged with Standard Trust
Bank in 2005 and from a single country operation founded in 1949 in
Nigeria - Africa's largest economy - UBA has become one of the leading
providers of banking and other financial services
on the African continent. The Bank provides services to over 14 million
customers globally, through one of the most diverse service channels in
sub-Saharan Africa, with over
UBA
was the first Nigerian bank to make an Initial Public Offering,
following its listing on the NSE in1970. It was also the first Nigerian
bank to issue Global Depository
Receipts. The shares of UBA are publicly traded on the Nigerian Stock
Exchange and the Bank has a well-diversified shareholder base, which
includes foreign and local institutional investors, as well as
individual shareholders.
1,000 branches and customer touch points
and robust online and mobile banking platforms.
No comments:
Post a Comment