Pan African financial services group, United Bank for Africa (UBA) Plc has earned the prestigious ISO/IEC 20000-1: 2011certification from the British Standards Institution (BSI). The certification which was awarded to UBA after a process and systems audit, recognizes businesses that are able to link and execute business and IT objectives effectively through the implementation and consistent maintenance of service management requirements. “This certification validates our commitment to delivering quality services, using the best in class technology and processes,” said Phillips Oduoza GMD/CEO UBA Plc. An ISO 20000 certification involves integrating all IT component services, processes and people into a single inter-operable and interdependent system via best practice standards, to ensure maximum realization of business objectives, resource optimization and continual improvement. Also speaking on the certification, Lanre Bamisebi, Chief Information Officer, UBA said it shows that UBA’s IT Processes are mature and robust for speedy and effective service delivery. “With a customer base in excess of eight million, we are consistently investing in technology as a strategy to improve efficiency in service delivery and enhanced customer experience across all channels” he stated. He assured that UBA will continue to successfully deliver value to its customers by adopting best practices that provide measurable performance improvements and reduce costs.
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